At Welexcare, we strive to provide a seamless and satisfying shopping experience for our valued customers. We understand that sometimes circumstances may change, and you may need to cancel your order. To ensure clarity and transparency, we have formulated the following cancellation policy:
1. Eligibility for Cancellation:
Cancellation of an order is only eligible within 24 hours of the order being successfully placed. This means that you have a window of 24 hours from the moment you confirm your purchase to decide if you wish to cancel it.
2. Process of Cancellation:
To cancel your order within the eligible timeframe, simply contact our customer support team through our designated channels, which include [mention your contact methods such as phone number, email, or online chat]. Provide them with your order details, and they will assist you in processing the cancellation.
3. Cancellation After 24 Hours:
Unfortunately, we cannot entertain cancellation requests once 24 hours have elapsed since the order was placed. This is because our system begins processing orders promptly to ensure timely delivery to our customers.
4. Dispatched Orders:
Once an order has been dispatched from our warehouse, it enters the shipping process and cannot be cancelled. At this stage, the order is already on its way to you, and our logistics partners are diligently working to deliver it to your doorstep.
5. Exceptions:
In rare cases where there are extenuating circumstances such as technical errors or unforeseen events that prevent us from processing your order within the stipulated timeframe, we may consider exceptions to our cancellation policy. Please reach out to our customer support team for further assistance in such situations.
6. Refund Process:
If your cancellation request meets the eligibility criteria, we will initiate a refund to the original payment method used for the purchase. Please note that it may take some time for the refund to reflect in your account, depending on the processing time of your bank or payment provider.
7. Communication and Transparency:
We are committed to maintaining open communication with our customers throughout the cancellation process. Our customer support team is available to address any queries or concerns you may have regarding your order or cancellation request.
8. Contact Us:
If you have any questions or need assistance regarding our cancellation policy, please don't hesitate to contact us. You can reach our customer support team via:
- Phone: +91-9167684722
- Email: support@welexcare.com
Our office address is:
A-1002, Marathon Innova Nextgen, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai, India.
Feel free to get in touch with us for any inquiries, feedback, or assistance you may require. We're here to help!