Shipping Policy

Ensuring prompt and reliable delivery is paramount to us at Welexcare. To provide clarity and transparency regarding our shipping process, we have outlined the following shipping policy:

1. Shipping Charges:

We are delighted to offer free shipping on all prepaid orders. This means that regardless of the value or quantity of items in your cart, you won't incur any additional charges for shipping when you choose the prepaid option.

2. Cash on Delivery - COD:

For customers who prefer the convenience of Cash on Delivery (COD), we do offer this mode of payment. However, please note that a nominal fee of Rs. 100 will be charged for COD orders. This fee helps us cover the additional processing and handling costs associated with COD transactions.

3. Online Payment:

We understand the importance of offering diverse payment options to cater to our customers' preferences. Therefore, we accept various online payment methods including Credit Card, Debit Card, UPI, and Mobile Banking. You can choose the option that suits you best during the checkout process.

4. Order Tracking:

We believe in keeping you informed every step of the way from the moment you place your order to its final delivery. Once your order is received, it will be processed and dispatched within 1 to 3 business days. You will then receive an SMS containing tracking details along with the estimated date of delivery.

Using the provided tracking details, you can easily monitor the status of your order. Simply click on the link provided in the SMS to track the progress of your shipment. This link will direct you to a page where you can see the current location of your order and its journey towards your doorstep.